Some have even had their passport or application supporting documents lost by TNT.". She finally received her lost passport several hours after she was due to fly to Egypt. For more information, please see our What's the least exercise we can get away with? 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. Here are 8 tips for writing great reviews. 2nd attempt to deliver my daughters renewal passport. PO. Have been staying home whole day. The delivery staff did not use any intercom. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Lily Waddell. Expecting new passport delivery. You have rejected additional cookies. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. ), Tagged:tnt passport delivery tracking information. Many British sun-seekers book a break in . TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. However, there is a 50 excess and some general exclusions. Cookie Notice Change Delivery Options. Home Forums General Passport Application Discussion How long to deliver? Dont worry we wont send you spam or share your email address with anyone. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. Joined by military and strategic experts, Frank Gardner looks at the situation in Ukraine, Transforming homes through a life-changing declutter, Stacey's back on red alert to recycle and upcycle, with the team's biggest challenges yet, Stealing it was just the start. Track a shipment. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. Entering your TNT tracking reference will also work. choose a holiday where you have flexible booking. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. You will be redirected and will have to start again. Have rung and emailed the Passport Office who claim my passport is with TNT. No one approached the door, nor knocked. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now . Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. No delivery. Based on the displayed status, you may contact the respective speed post center or your nearest Speed . With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. I don't know why Home Office would partner with such an awful courier. You have accepted additional cookies. I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. Your feedback is important and will help us make improvements. In recent months thousands of us have experienced significant delays in getting our passports delivered. I attended the passport office on Weds 10 Nov to lodge my application. Nothing delivered, no card, no update to the tracking at all. Indeed I'm not alone! Continue in the time remaining or youll lose your application. When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and youll get constant updates on the whereabouts of your parcel delivery status. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. Go to your nearest passport office if at all possible with all the documentation you have for your application. Participant. HMRC is the revenue and customs so tax and import duty - they don't have anything to do with passports as far as I know. . An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. However, the passport did not arrive. 2023 BBC. But the documents that were entrusted to TNT included your visa. I am hoping to hear something on Monday if not a call to hMPO is in order. This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. I have chased and been told it would be delivered yesterday and then today. There are loads if articles about this and The Government is doing NOTHING. Dont worry we wont send you spam or share your email address with anyone. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Fingers crossed for both us that they actually arrive as promised. We use dedicated people and clever technology to safeguard our platform. 8 working days from them notifying of receiving my old passport. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. First attempt of the BRP delivery failed (despite being at home) Rearrenged the delivery and stayed at home and was just literally observing the door (which has a glass). They will use the 'share code' to confirm your immigration status and save this evidence themselves. Why don't you use post office with sign for. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Read about our approach to external linking. UPDATE: Still no passport/unable to track still. I received my old passport yesterday but no idea where my new one is. VideoThe man facing 291 years in jail, Stanley embarks on a whirlwind tour VideoStanley embarks on a whirlwind tour. The email that told me about the passport didn't include a tracking number annoyingly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Track your shipment Shipment number Customer reference Shipment number Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. Absolute shocking service by Tnt. TNT service sucks! Top marks to him. We also use cookies set by other sites to help us deliver content from their services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Poor customer services. Five bargain destinations for an Easter holiday, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. You must be logged in to reply to this topic. Hi, I got a text message on Tuesday morning (15th) that my passport was being sent out via TNT, still not heard anything from TNT and the reference isnt recognised on TNT tracking any thoughts or advice? 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. Well send you a link to a feedback form. Verification can help ensure real people write reviews about real companies. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. This experience is really pissing me off and frustrating. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. This is ridiculous and beyond my understanding. This petition starter stood up and took action. Getting a clear overview of rates and times allows you to make an informed decision for your business. text/email from TNT or the tracking works. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. TNT-owner FedEx, which distributes new. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. If you say no one was at home!The service of this company is just rubbish. Find out how we combat fake reviews. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. We are truly sorry to Angela for any inconvenience caused. We would be grateful if you would take a few moments to answer some questions. (This is where the backlog is). I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. LV does have a policy that covers you for loss of a passport up to seven days before departure. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. I was travelling home from working away that day. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call.

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